سياسة الاستبدال و الاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days. 2- To exchange the product, the product must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product has been opened or used even partially, due to health and personal hygiene considerations. 2- If the product was manufactured based on the consumer's request or according to specifications he set, excluding products with a defect. 3- If the original seal or packaging of the product has been removed. 4- If a defect appears in the product due to misuse or improper storage by the consumer. 5- If more than seven days have passed from the date of receiving the product. 6- If the product is from the category of perfumes or open personal care products due to hygiene considerations. Return Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to retrieve that product after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to retrieve the product in the following cases: 1- If the product has been opened or used even partially, due to health and personal hygiene considerations. 2- If the product was manufactured based on the consumer's request or according to specifications he set, excluding products with a defect. 3- If the original seal or packaging of the product has been removed. 4- If a defect appears in the product due to misuse or improper storage by the consumer. 5- If more than seven days have passed from the date of receiving the product. 6- If the product is from the category of perfumes or open personal care products due to hygiene considerations.